Refund policy

Last updated: 5 September 2026

30-day risk-free trial

Every eligible Surface Area towel purchase includes a 30-day risk-free trial. Your trial starts on the date your order is delivered.

If you are not happy with your purchase, email hello@surfacearea.com.au within 30 days of delivery and include your order number. We will refund the amount you paid for the eligible products, including any standard delivery charge applied to that order, to your original payment method.

You do not need to return a towel you have opened and tried. If your order contains additional unopened towels, we may provide a prepaid return label and ask you to return those unopened items before completing the refund. Express delivery upgrades, customs charges and import duties are not refundable unless required by law.

There is no restocking fee or return-shipping charge. You can request a refund at any point within your trial, including day 30. Refunds reflect what you actually paid, including standard shipping, rather than the undiscounted value of a free item. This does not limit any rights you have under applicable consumer law.

How to make a claim

  1. Email hello@surfacearea.com.au within 30 days of delivery.
  2. Include your order number and the email address used at checkout.
  3. Tell us which item or items your request covers. A short explanation helps us improve, but you do not need to prove that you dislike the product.

Once approved, we will issue the refund to your original payment method. Banks and payment providers commonly take 5 to 10 business days to display a completed refund.

Faulty, damaged or incorrect items

Please contact us as soon as possible if an item arrives faulty, damaged, unsafe, materially different from its description or incorrect. Include your order number and, where practical, a photo showing the issue so we can resolve it quickly.

Our 30-day satisfaction promise is voluntary and is additional to your statutory rights. Australian customers automatically receive consumer guarantees under the Australian Consumer Law. Those rights are not excluded, restricted or limited to 30 days. Where a product has a major problem, Australian customers may be entitled to choose a refund or replacement. Other remedies may apply for a minor problem.

Cancellations and change of mind

If you need to cancel or change an order, contact us immediately. We will help where possible, but we cannot guarantee changes after an order has entered fulfilment. The 30-day risk-free trial remains available after delivery.

Contact

Email: hello@surfacearea.com.au

For business and legal information, see our Terms of Service.